1. Data controller
The data controller is WebResenje, Karadjordjeva 58, Pancevo 26000, Serbia, PIB: 115803024, Company ID: 68647509. For privacy questions, you can contact us through the website contact form or official WebResenje contact details.
2. Data we collect
- Data you submit through contact forms: first name, last name, company name, phone, postal code, email, message, selected package and optional website URL.
- Project intake data: project goals, budget, timing, competitors, style preferences, desired functionality and any additional information you provide.
- Data needed for customer dossiers, proposals, invoices and business communication.
- Technical website usage data through analytics cookies only after your consent.
3. Purposes and legal bases
We process data to respond to inquiries, prepare proposals, provide agreed services, manage customer dossiers, issue invoices, meet legal obligations and improve the website. The legal basis may be steps taken at your request before entering into a contract, performance of a contract, legal obligation, legitimate interest for business communication and records, or your consent for analytics cookies.
4. Cookies and Google Analytics
Necessary cookies are used for basic website functions and remembering your cookie choice. Google Analytics and similar analytics cookies load only after your consent. You can refuse or change consent through the "Cookies" button on the website.
5. Recipients of data
Data may be available to hosting providers, technical support, email services, analytics providers with consent, accounting providers and other processors when needed to provide services or comply with legal obligations. We do not sell personal data to third parties.
6. Transfers outside Serbia
If services are used whose servers or providers are outside Serbia, transfers take place only when there is an appropriate legal basis and adequate protection, contractual safeguards or another mechanism provided by data protection rules.
7. Retention
Inquiry data is kept as long as needed to respond, prepare a proposal and keep communication records. Customer and invoice data is kept for the periods required by accounting, tax and other applicable rules. Data processed based on consent is kept until consent is withdrawn or the purpose expires.
8. Your rights
You have the right to information, access, rectification, erasure where conditions are met, restriction of processing, objection, data portability where applicable and withdrawal of consent without affecting processing carried out before withdrawal.
9. Security
We apply reasonable technical and organizational measures to protect data, including restricted CMS access, database protection and HTTPS when the website is on the production domain.
10. Complaint to the authority
If you believe your data is processed contrary to data protection rules, you may contact us first so we can review the request. You also have the right to contact the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.